Refund & Return Policy

Last updated: July 2026

At Chicken Vicken, we take great pride in the freshness and quality of our products. Your satisfaction is our priority.

Fresh & Perishable Products

All our chicken and fresh products are perishable. We do not accept returns of fresh or frozen products once delivered, as food safety regulations prohibit the resale of returned perishable goods.

When We Will Refund or Replace

We will issue a full refund or replacement in the following cases:

• You received the wrong product
• The product arrived damaged, spoiled, or in poor condition
• Your order was not delivered

How to Claim

Contact us within 24 hours of delivery with your order number and a photo of the issue. Email: support@chickenvicken.com

Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method.

Non-Refundable Situations

We cannot issue refunds for change of mind, incorrect quantity ordered, or issues from improper storage after delivery.